Frequently Asked Questions

"Our greatest glory is not in never falling, but in rising every time we fall." ~ Confucius

Can I contact my therapist in between sessions?

You may contact your therapist for additional support in between sessions during his/her designated office hours. All therapists do their best to return phone calls within 24 hours. Please note, clinical matters must be addressed during face-to-face sessions rather than by phone. If you find yourself calling your therapist frequently in between sessions, we may suggest additional therapy or recommend an IOP.

Please talk with your therapist about his/her preferred method of communication, as many CRH therapists do not text or email with clients for anything other than scheduling matters.

Who will be providing treatment?

The majority of our therapists are licensed and pre-licensed clinicians at the masters or doctoral level who specialize in trauma and/or addiction. We also have a wellness and self-care program staffed by practitioners skilled in holistic modalities such as acupuncture, yoga, massage and meditation. Currently several members of our staff are enrolled in a Trauma Sensitive Yoga certification program, which has proven successful with clients suffering from Post Traumatic Stress Disorder (PTSD).

Is treatment confidential?

By law, all communication between you and your therapist is confidential, unless permission is given by you in writing to convey information to a third party. There are, however, certain exceptions as outlined below:

  • When there is a reasonable suspicion of child abuse, dependent-adult or elder abuse
  • When a client threatens violence to an identifiable victim
  • When a client presents a danger of violence to others
  • When a client is likely to harm him/herself unless protective measures are taken
  • When a client states that he or she has downloaded, streamed, or accessed through any electronic or digital media depictions in which a child is engaged in an act of obscene sexual conduct

How soon can I get an appointment?

We will do our best to schedule an initial assessment the same week that you contact us. In most cases, an initial assessment is required prior to being assigned a therapist and scheduling your first appointment. Typically you will begin therapy the week following your assessment but in some cases we can accommodate an appointment during the same week.

If you are seeking an IOP, it typically takes a minimum of one week after your initial assessment to create your individualized treatment plan. If you are traveling from out of town, we typically begin your IOP within one month from the time of your initial assessment to account for necessary travel arrangements and other logistical concerns. However, in the case of clinical urgency, we can usually accommodate an earlier start date.

Can I choose a gender specific therapist?

Yes. If you would like to work specifically with a male or female therapist, please let the intake coordinator know during your initial assessment.

How do you determine who my therapist will be?

Your therapist is assigned based on your specific treatment goals and any specific requests or needs you may have. We will always seek to provide the best fit possible based on the information you provide during your initial assessment.

How do I know if I need an IOP?

Generally an IOP is recommended if standard 50-minute therapy sessions are not enough and your therapist feels a higher level of care is clinically indicated. This may be determined by reports of chronic relapse, symptoms worsening or ongoing crises. Sometimes an IOP is necessary to jump-start recovery and provide a greater degree of support and containment.

Can my family or spouse get help too?

Yes, we encourage family participation. This may include conjoint or individual sessions (or a combination of the two), based on your individual treatment plan. Should your family members require or desire their own therapist, one will be provided for them.

Are attending 12-step meetings mandatory?

If you are seeking therapy for addiction, 12-step meetings are encouraged but not required. The majority of recovering addicts report that the support they get from participation in 12-step programs including attending meetings and working the steps is an integral part of their healing.

Do I have to be abstinent/sober to start?

Absolutely not. Seeking help is the first step toward healing. However, it is necessary to be sober in order to work on underlying issues so until sobriety has been achieved, that will be the focus of treatment. In the event that over time you are unable to achieve any length of sobriety or in the case of chronic relapse, we may recommend a higher level of care such as an IOP or residential program.

How long will I be in therapy? Is there a time commitment?

Our program is not a one-size-fits-all model. Since treatment at CRH is individualized, there is not a specific amount of hours or days per week that works for everyone. For this reason we work with you during your initial assessment to create a plan that takes into account your specific needs regarding practical issues such as finances and time as well as clinical goals.

IOPs typically last anywhere from 1 – 4 weeks, group commitments 6 months – 1 year and individual therapy several months to several years. Many factors impact how long you will remain in therapy and you are encouraged to discuss this with your therapist at the onset of therapy. Please note, however, that it is not possible to predict exactly how long you will remain in therapy. That is dependent on many factors including progress, motivation, compliance with treatment, completion of tasks and consistent attendance. Once treatment goals have been met, you and your therapist will discuss termination and, together, create an appropriate aftercare program to support you with long- term recovery plans.

What forms of payment do you accept?

We accept checks and credit cards, including Visa, MasterCard and American Express.

Do you take insurance?

We are not part of an insurance panel. However, if requested, we are happy to provide monthly superbills that can be submitted to your individual insurance company for reimbursement. We encourage you to contact your insurance carrier to determine out-of-network mental health benefits prior to scheduling an appointment.

How much does therapy or an IOP cost?

The fee for individual therapy can range from $200 – $300/per hour, depending on your clinician. The intake coordinator will discuss fees with you in your initial assessment.

Group therapy is $75 – $95 per session and members are required to pay for all sessions each month regardless of attendance. This is because a space is reserved for you even in your absence. Should you have any questions or concerns about this policy, please talk with the intake coordinator or group facilitator.

Since all IOPs are individualized, the cost is determined by your treatment plan including such factors as length of IOP, hours per day and specific services recommended.

What problems do you treat? Do you use a specific modality?

The professionals who work with us treat individual, couples, and families struggling with relational/intimacy problems, trauma, codependency and addiction. Our primary focus is treating those seeking help for problems stemming from addiction, attachment disorders, trauma and/or infidelity. Our clinicians work from a variety of modalities to meet the diverse needs of our clients and their families.